How we do it
- A multi-channel approach 56% of companies already have a self-service initiative in the works. Allowing customers to help themselves will reduce the cost of service to you and lower the amount of effort they make to get the answers they need - in minutes, not hours. Your website, email and social networks are all good channels to use when applying self-service functionality. Doing self-service well means making the brand experience work across the board and connecting it all together.